Privacy Policy for Tbani

Effective Date: 22 September 2024
Last Updated: 22 September 2024

1. Information We Collect

a. Authentication Information

• Account Information: Email address, phone number, display name, profile picture
• Authentication Data: Login credentials, authentication tokens (via Firebase Authentication)
• Optional Profile Data: Date of birth, gender (if provided during registration)

b. Pet-Related Content Data

• Post Information: Pet descriptions, photos, animal type, category (lost/found/adoption), health information
• Service Listings: Business information for pet service providers (veterinarians, groomers, pet stores)
• User Content: Messages, comments, favorites, adoption status updates
• Interaction Data: Posts you view, favorite, or interact with

c. Location Data

• Approximate Location: General area for showing nearby pets, posts, and pet businesses
• Post Location: Specific location where a pet was found or lost (only with your explicit permission)
• Business Locations: Pet service business locations to help users find services near them
• Note: We never track your continuous location. Location access is optional and used only when posting, browsing nearby pets, or finding pet businesses.

d. Technical and Usage Data

• Device Information: Device model, operating system, app version
• Usage Analytics: Features used, time spent, actions taken (to improve app experience)
• Behavioral Data: What content you view, click on, or engage with to understand user preferences

2. How We Use Your Information

• App Functionality: To provide core features like pet posting, searching, adoption matching, and business listings
• Pet Services Directory: To help users find nearby pet businesses (veterinarians, groomers, pet stores)
• Personalization: To show relevant pets, services, and content based on your location and preferences
• Analytics & Improvement: To analyze user behavior and improve app features and user experience
• Communication: To send important updates, adoption matches, service recommendations, and support responses
• Community Safety: To prevent fraud, abuse, and ensure community guidelines are followed

3. Legal Compliance

While Tbani is primarily intended for users in Saudi Arabia and Gulf Cooperation Council (GCC) countries, we comply with applicable data protection laws including:

• Saudi Arabia: Personal Data Protection Law (PDPL)
• GCC Countries: Relevant national data protection regulations
• International Standards: Best practices for data protection and privacy

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We only share data in these limited circumstances:

a. Service Providers

• Firebase (Google): For authentication, data storage, and analytics
• Cloud Services: For hosting and infrastructure
• Mapping Services: For location-based features and business listings

b. Legal Requirements

• When required by Saudi Arabian law or other applicable laws
• To protect our rights, property, or safety
• To prevent fraud or abuse of our services

c. Public Information

• Pet posts and service listings you create may be visible to other app users
• Your display name and profile picture may be shown with your posts
• Business information for pet service providers is publicly visible

5. Third-Party Services

Tbani uses these trusted third-party services:

• Firebase Authentication – Secure user authentication Privacy Policy
• Firebase Firestore – Cloud database for storing app data
• Firebase Analytics – Anonymous usage analytics Data Processing Terms
• Google Maps Platform – For location services and business maps

6. Data Retention

We retain your data only as long as necessary:

• Active Accounts: Data is kept while your account is active
• Inactive Accounts: Data may be deleted after 24 months of inactivity
• Post Data: Pet posts are retained to maintain adoption records and community history
• Business Listings: Service provider information is maintained for public benefit
• Analytics Data: Aggregated analytics data may be kept indefinitely in anonymized form

7. Your Rights and Choices

a. Account Deletion

You can delete your account at any time directly within the app:

• Go to Profile → Account → Delete Account
• This will permanently remove your personal information
• Your public posts may be retained for community safety and historical records

b. Data Access and Control

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Objection: Object to certain data processing activities

c. Location Preferences

• Control location access through your device settings
• Opt-out of location-based features while still using core app functionality

8. Data Security

We implement comprehensive security measures appropriate for our regional focus:

• Encryption: Data in transit using TLS/SSL encryption
• Authentication: Secure authentication via Firebase Auth
• Access Controls: Role-based access to sensitive data
• Regional Compliance: Adherence to Saudi Arabian and GCC data protection standards

9. International Users

While Tbani is designed for Saudi Arabia and GCC countries, it may be downloaded worldwide. International users should note:

• Data is processed primarily in Middle East regional servers where possible
• Service providers may transfer data globally with appropriate safeguards
• Features like business directories are optimized for GCC regions

10. Children's Privacy

Tbani is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We will:

• Notify you of significant changes through the app
• Update the "Last Updated" date at the top of this policy
• Provide a summary of changes for major updates

12. Contact Information

For privacy-related questions, data requests, or concerns:

Email: tbani.app@gmail.com
Developer: Dana Baghabrah
App Name: Tbani - Pet Adoption & Services
Primary Region: Saudi Arabia & GCC Countries
Response Time: We aim to respond to all privacy inquiries within 7 business days

13. Regional Specific Provisions

For Saudi Arabian Users: This policy complies with the Saudi Personal Data Protection Law (PDPL). You have the right to file complaints with the Saudi Data & AI Authority (SDAIA).

For GCC Users: We respect the data protection laws of each GCC member state and will address concerns according to local regulations.